WE ARE INGERSOLL RAND

About us

We are an international company with American roots providing various administrative and financial services for the industrial sector. Despite the accelerating growth of our Brno office from around 30 to 300 employees we like to distance ourselves from the corporate anonymity by keeping up with today’s modern set up. We are a very diverse community of people with more than 10 languages and 35 nationalities but that doesn’t mean we don’t like to get together and have fun at social events both in and outside of the office.

If you’d like to get to know us better, you can contact us in the contact section or check out any of our social media accounts.

How do we work?

For a better idea about us and what we do, you can have a look at the individual departments and what they do.

Accounts Payable teams manage all supplier invoices and ensure that we meet all payment obligations on time.

Accounts Receivable teams oversee all invoices issued. In addition, they also analyze the credit risks of customers so they can set the right payment limits for them.

Record to Report team manages fixed asset accounts and general ledger accounting books.

Financial Controllers and Financial Planning Analysts take care of everything within the financial statements to management accounting.

Sales Coordinators manage client orders from all over the world on a daily basis. In addition to order management sales coordinators handle quotations and verify delivery dates. They are at customer disposal in case of any questions. 

Smaller but no less important department

Pricing team sets the pricing policy of our products.

Procurement team unifies the global supplier network and negotiates better purchasing conditions for us.

Master Data team is responsible for creation and maintenance of material, vendor and customer master data.

VAT team prepares VAT calculations, reconciliations and VAT returns as well as cooperates with our Market Services and Finance team.

Treasury team communicates with bank authorities and manages cash forecasting.

Internal Audit team evaluates the effectiveness of internal processes and assesses compliance with company policies

People

Sabyrzhan Sultanov Master Data Management Coordinator

I joined Ingersoll Rand not so long ago so I am pretty new to the company, but this short time was enough to realize how contented I am with the working conditions. Being the newbie it is awesome to be surrounded by helpful and open-minded colleagues and management. They continuously contribute to my professional growth, making me the confident expert in the field that encompass many tasks and duties. Moreover, the company directly invests in our education by paying for different courses upon our choice, which I use to improve my foreign language skills. The internal atmosphere deserves a special mentioning, I absolutely love the openness and goodwill the team accepted me with and I’m happy to be a part of it.

Noelia Rubio Senior Supervisor Customer Experience

I have been working at Ingersoll Rand (former Gardner Denver) since 2019 as a Supervisor Customer Experience. Recently I was promoted to Senior Supervisor Customer Experience where I’m responsible mainly for improving customer service processes to make the life of our customers and employees better. In my opinion, one of the biggest benefits IR offers is a very friendly and multicultural environment where you get to work with colleagues all across the globe and learn something new every day. In addition, IR has given me the opportunity to work on myself by providing courses (both internal and external) and is also contributing us to language courses.

Indira Dzombic Senior Supervisor Customer Experience

I have been working for Ingersoll Rand for 4 years now. I started as a Sales Coordinator in 2018 and over the course of 4 years I have been promoted several times and currently I am holding a position of Senior Supervisor Customer Experience which I wholeheartedly enjoy. Running a team of amazing, dedicated and hardworking people is really rewarding. Working with people from around the world with different backgrounds and languages makes you learn something new every day. Team work is very important to me and I am really happy that I work in company which promotes that. The thing that I enjoy the most is probably working on process improvement projects because changing things for the better is very satisfying and you can constantly challenge yourself.

Kate Ludik Accounts Receivable Coordinator

After playing professional sports for many years, I decided to retire and find a job in finance. I was specifically looking for an international company to be surrounded with people speaking different languages and cultures. Ingersoll Rand offered me what I was looking for and coming from Mauritius, I felt immediately welcomed. Nowadays, I get to speak French and English every day and work with colleagues from all over the world.

Matúš Šiška VAT Accountant

I joined the company in 2018. Since then our team of two have grown to six people and we overtook various responsibilities from all over the Europe. Every day we work with colleagues from different countries, we use several ERP systems and we implement software solutions which should make our lives easier. What I appreciate the most are the people around me. They are not just colleagues, they are my friends and I am grateful for every day I can spend in their presence.

Gloria Adwoa Sarfoaa Akowuah Logistics Coordinator

I am a Logistics Coordinator in the AMT Simmern team at Ingersoll Rand. I work as a “middle person” between our warehouse and the customers. I inform them about the order status, assist with sending the orders based on shipping instructions, creating invoices and other interesting duties. I chose to work for IR because of the flexibility that it offers to its employees: working from home. As a young parent, work-life balance is something I appreciate greatly. I have learned a lot on-the-job even though I joined a few months ago. My team is supportive and they make the working atmosphere comfortable even from home! Oh, and speak of diversity and you would use IR as a great example. We have a boiling pot of employees from all over the world and it is amazing how we all tend to learn bits and pieces of diverse cultures under one roof! I am glad that I joined IR and it is a place that has made me think twice about where and what to do with my career path. I have successfully completed an online course in logistics and I hope to add more to improve myself and my position in the company.

Vacant positions

Sales Coordinator with German

Place of Work: Veveří 3163/111, Brno Žabovřesky
Employment Type: Full-time work
Desired Education: Secondary education
Language Skills: English & German

WHAT WILL BE YOUR RESPONSIBILITIES:

  • Prepare quotations, orders, ensuring correct part numbers and pricing
  • Verify accuracy prior to order entry
  • Progress chase outstanding sales orders via purchasing, manufacturing and warehouse
  • Liaise with Manufacturing/Finance/Shipping/Stores regarding orders and enquiries
  • Organize debit/credit notes due to price changes, sales returns, etc.
  • Ensure that administrative procedures meet Company and customer standards
  • Liaise with other functions/facilities within the Company, customers and suppliers as required

WHAT IS IMPORTANT FOR US:

  • Communicative English & German
  • Excellent communication skills
  • PC literacy (MS Office)
  • SAP/Salesforce or other CRM system experience is an advantage
  • Team player, proactive, pragmatic approach

WHAT WE OFFER:

  • Motivating salary and annual bonuses
  • Meal vouchers
  • Equity grant (company shares)
  • Flexipass vouchers 700 CZK or Multisport Card for free
  • 5 weeks of holiday, sick days, Volunteering day 
  • Celebrate your birthday (day off)
  • Flexible working hours
  • Possibility of Home Office
  • Contribution to language/professional courses 6000 CZK
  • Contribution to pension and life insurance
  • Mobile service employee program
  • Pleasant and modern working environment close to the city center
  • Refreshment at the workplace for free
Apply for the job

Office Coordinator - Receptionist

Place of Work: Veveří 3163/111, Brno - Žabovřesky
Employment Type: Full-time work
Desired Education: Secondary education
Language Skills: English & Czech

The Office Coordinator/Receptionist performs office admin management, deals with suppliers – post, office supplies, telephones, internet, IT infrastructure, prepares and supports occasional business meetings (e.g. catering, hotels, etc.), and communicates with landlord and cleaning service. The role reports to HR Manager and is responsible for smooth office functioning and operations.

WHAT WILL BE YOUR RESPONSIBILITIES:

  • Office admin management:  Ensure that the office and office-related processes are running properly (post, heating, electricity, air-conditioning, IT support, cleaning service, car parking, stationery, purchasing and office supplies, management of repairs when needed), also is responsible for office-related projects.
  • Customer Service/Reception area Greet customers and visitors in a courteous and professional manner. Act as a customer resource regarding the products, structure and operations in order to direct incoming phone calls to the appropriate individuals. Maintain a neat and organized reception area. 
  • Dealing with office suppliers Office suppliers’ contracts review and set up if needed, office claims resolving, administration of cell phones and mobile operators and similar office-related items.
  • Meeting organization: Prepare meeting rooms for meetings (refreshment, catering, materials for meetings, badges), and reservation of parking places for visitors.
  • Event organization cooperation: Support company events in cooperation with HR and Social Committee (Christmas Party, Sports events etc). Deal with providers, book premises, arrange catering, etc.
  • Other responsibilities as assigned or required.

WHAT IS IMPORTANT FOR US:

  • Fluent Czech and English
  • Candidate must be persistent/committed and able to work under time pressure
  • Also organized/time-oriented, output-driven, able to set priorities and work independently
  • Strong communication skills with the ability to communicate to internal Employees at all levels
  • Previous experience in customer-facing roles is an advantage

WHAT WE OFFER:

  • Motivating salary and annual bonuses
  • Equity grant (company shares)
  • Meal vouchers
  • Flexipass vouchers 700 CZK or Multisport Card for free
  • 5 weeks of holiday, sick days, volunteering day
  • Celebrate your birthday (day off)
  • Flexible working hours & possibility of occasional HO
  • Contribution to language/professional courses 6000 CZK
  • Contribution to pension and life insurance
  • Mobile service employee program
  • Pleasant and modern working environment close to the city center
  • Refreshment at the workplace for free
Apply for the job

Customer Experience - Account Specialist with Spanish

Place of Work: Veveří 3163/111, Brno Žabovřesky
Employment Type: Full-time work
Desired Education: Secondary education
Language Skills: English & Spanish

WHAT WILL BE YOUR RESPONSIBILITIES:

  • Customer experience: Managing assigned customer portfolio. Supporting customers with quotes and orders, answering, and coordinating customer requests 
  • Customer relationship: Building knowledge about the customers, keeping records in Salesforce CRM system
  • Salesforce: Managing cases in Salesforce CRM system
  • Cooperation with other departments: Active cooperation with other customer experience and other teams
  • Supporting the team: Supporting the team with back-ups of other customer portfolios if necessary
  • Supporting continuous improvement culture: Playing a critical part in continuous improvement of team culture and customer satisfaction

WHAT IS IMPORTANT FOR US:

  • Communicative level of English and advanced Spanish
  • Excellent communication skills are crucial
  • PC literacy (MS Office)
  • SAP/Salesforce/Oracle or other CRM system experience is an advantage

WHAT WE OFFER:

  • Motivating salary and annual bonuses
  • Equity grant (company shares)
  • Meal vouchers
  • Flexipass vouchers 700 CZK or Multisport Card for free
  • 5 weeks of holiday, sick days, volunteering day
  • Celebrate your birthday (day off)
  • Flexible working hours
  • Up to 50% of Home Office
  • Contribution to language/professional courses 6000 CZK
  • Contribution to pension and life insurance
  • Mobile service employee program
  • Pleasant and modern working environment close to the city center
  • Refreshment at the workplace for free
Apply for the job

Accounts Payable Process Improvement Specialist

Place of Work: Veveří 3163/111, Brno Žabovřesky
Employment Type: Full-time work
Desired Education: Secondary education
Language Skills: English

WHAT WILL BE YOUR RESPONSIBILITIES:

  • Evaluate current accounts payable processes and identify areas for improvement to ensure best practices and optimize efficiency.
  • Lead and manage process improvement projects from inception to completion, ensuring they are delivered on time and within budget.
  • Collaborate with the Accounts Payable team and other departments to streamline workflows and reduce processing times.
  • Develop and implement new procedures and controls to enhance the accuracy and timeliness of invoice processing and payments.
  • Utilize process mapping and other tools to document existing processes and propose modifications.
  • Train and guide Accounts Payable staff on new processes and systems implemented as a result of improvement initiatives.
  • Work closely with IT and software vendors to enhance or implement new accounts payable automation tools.
  • Monitor and report on the effectiveness of improvements made, providing regular updates to management.
  • Ensure all accounts payable activities adhere to regulatory standards and internal policies.
  • Participate in the implementation of special projects, providing expertise in accounts payable processes.

WHAT IS IMPORTANT FOR US:

  • Bachelor’s degree in Business Administration, Finance, Accounting, or a related field.
  • Minimum of 3 years of experience in an accounts payable or process improvement role.
  • Strong understanding of accounts payable principles, regulations, and best practices.
  • Proven track record of successfully managing and implementing process improvement initiatives.
  • Experience with accounts payable automation tools and ERP systems.
  • Proficient in process mapping and using tools such as Visio or similar software.
  • Excellent analytical, problem-solving, and project management skills.
  • Strong interpersonal and communication skills, with the ability to work effectively with all levels of staff and management.
  • Ability to work independently with minimal supervision and as part of a team.
  • Detail-oriented with a focus on quality and accuracy.
  • Fluency in English is required; additional language skills relevant to the EMEIA region are a plus.

WHAT WE OFFER:

  • Motivating salary and annual bonuses
  • ACCA courses
  • Equity grant (company shares)
  • Meal vouchers
  • Flexipass vouchers 700 CZK or Multisport Card for free
  • 5 weeks of holiday, sick days, volunteering day
  • Celebrate your birthday (day off)
  • Flexible working hours
  • Up to 50% of Home Office after the probation period
  • Contribution to language/professional courses 6000 CZK
  • Contribution to pension and life insurance
  • Mobile service employee program
  • Pleasant and modern working environment close to the city center
  • Refreshments at the workplace for free
Apply for the job

General Ledger Accountant (with Italian)

Place of Work: Veveří 3163/111, Brno Žabovřesky
Employment Type: Full-time work
Desired Education: Secondary education
Language Skills: Italian, English

WHAT WILL BE YOUR RESPONSIBILITIES:

  • Coordinate and perform general ledger activities for GD/IR Italy
  • Perform monthly closing activities including accurate and timely general ledger journal entries
  • Ensure correct reporting of assigned Balance sheet and Income statement accounts in the reporting tool
  • Reconcile selected general ledger accounts and cost centers
  • Manage business expense reports
  • Cooperate on budget/forecast/financial statements and tax preparation
  • Ensures compliance with company policies, control procedures, and SOX requirements
  • Close cooperation with local controllers and other internal departments
  • Prepare required documentation and cooperate with internal/external auditors

WHAT IS IMPORTANT FOR US:

  • Secondary/University education (preferably in Economics)
  • A communicative level of Italian (B2) and English is required
  • Working experience in accounting is an advantage (e.g. 1 year in AP, AR, or GL department)
  • Excellent written and verbal communication skills
  • Advanced PC literacy (MS Office)
  • SAP/Oracle or other ERP system knowledge is an advantage
  • Candidate should be: responsible, methodical, accurate, detail-conscious, self-motivated, reliable, able to work independently, a team player, stress-resistant, and flexible

WHAT WE OFFER:

  • Motivating salary and annual bonuses
  • Equity grant (company shares)
  • Meal vouchers
  • Flexipass vouchers 700 CZK or Multisport Card for free
  • 5 weeks of holiday, sick days, volunteering day
  • Celebrate your birthday (day off)
  • Flexible working hours
  • Up to 50% of HO after the probation period
  • Contribution to language/professional courses 6000 CZK
  • ACCA courses
  • Contribution to pension and life insurance
  • Mobile service employee program
  • Pleasant and modern working environment close to the city center
  • Refreshments at the workplace for free
Apply for the job

General Ledger Accountant (with English)

Place of Work: Veveří 3163/111, Brno Žabovřesky
Employment Type: Full-time work
Desired Education: Secondary education/University Education
Language Skills: English

WHAT WILL BE YOUR RESPONSIBILITIES:

  •  Coordinate and perform general ledger activities for assigned locations
  •  Perform monthly closing activities including accurate and timely GL Journals entries
  •  Ensure correct reporting of assigned Balance sheet and Income statement accounts
  •  Flux analysis/ allocations/cost corrections
  •  Prepare and upload month-end reports into HFM
  •  Pensions accounting
  •  Perform monthly reconciliation of GL accounts in Blackline tool
  •  Cooperate on preparation of financial statements, UK tax packages, US GAAP tax packages
  •  Cooperation on transfer pricing study preparation
  •  Prepare required documentation and cooperate with internal/external auditors
  •  Ensures compliance with Ingersoll Rand financial policies, control procedures and SOX requirements.
  •  Close cooperation with local controllers and other internal departments

WHAT IS IMPORTANT FOR US:

  • Secondary/University education (preferably in Economics)
  •  Working experience in an accounting role (at least 2 years experience in GL)
  •  Advanced level of English language is required, other language is an advantage
  •  Excellent written and verbal communication skills
  •  Advanced PC literacy (MS Office)
  •  SAP knowledge is an advantage

WHAT WE OFFER:

  • Motivating salary and annual bonuses
  • Equity grant (company shares)
  • Meal vouchers
  • Flexipass vouchers 700 CZK or Multisport Card for free
  • 5 weeks of holiday, Sick days, Volunteering day
  • Celebrate your birthday (day off)
  • Flexible working hours
  • Up to 50% of Home Office
  • Contribution to language/professional courses 6000 CZK
  • ACCA courses
  • Mobile service employee program
  • Contribution to pension and life insurance
  • Pleasant and modern working environment close to the city center
  • Refreshments at the workplace for free
Apply for the job

Senior Accounts Payable Coordinator

Place of Work: Veveří 3163/111, Brno Žabovřesky
Employment Type: Full-time work
Desired Education: Secondary/University education
Language Skills: English

WHAT WILL BE YOUR RESPONSIBILITIES:

  • Management of existing supplier accounts: maintenance of existing supplier accounts subject to the required segregation of duties. Ownership of allocated supplier accounts and review regularly to ensure that the supplier accounts are understood and properly managed.
  • Document processing: processing of purchasing documents onto SAP including supplier invoices, employee expenses and debit notes. Ensuring that processing is complete & accurately coded.
  • Policies & Procedures: assist with the development and review of accounts payable policies & procedures and adherence to them.
  • Dispute Resolution: resolution of supplier disputes working closely with the business including purchasing managers. Timely resolution of pricing & delivery queries to prevent suppliers from placing Gardner Denver on ‘stop’.
  • Reconciliations: regular supplier statement reconciliations ensuring SAP & supplier are reconciled and appropriate actions are taken to resolve reconciling items.
  • Month End Closing:
    • Performs accruals calculation; helps to set accruals standards
    • Prepares aging reports for review.
    • Performs other month-end closing activities specified by the Team Leader and manager
  • Other senior tasks:
    • Handles training of the team.
    • Is responsible for the maintenance of process documentation. 
    • SOX controls – review and sign off key documents
    • External audits – preparation of documentation, liaising with external auditors 
    • Growth Rooms management
    • Assists in driving efficiencies in the processes, creates manuals, and updates 
    • Co-operates with the Team Leader on reporting.

WHAT IS IMPORTANT FOR US:

  • Secondary/University education (preferably in Economics and Management)
  • At least 2 years experience in Accounts Payable
  • Experience with ERP systems (e.g. SAP/Oracle/MS Dynamics Axapta)
  • Good knowledge of accounting principals
  • Fluent English is a must
  • Excellent written and verbal communication skills
  • Solid knowledge of MS Office including Microsoft Excel

WHAT WE OFFER:

  • Motivating salary and annual bonuses
  • Equity grant (company shares)
  • Meal vouchers
  • Flexipass vouchers 700 CZK or Multisport Card for free
  • 5 weeks of holiday, sick days, volunteering day
  • Celebrate your birthday (day off)
  • Flexible working hours
  • Up to 50% of HO after the probation period
  • Contribution to language/professional courses 6000 CZK
  • Contribution to pension and life insurance
  • Mobile service employee program
  • Pleasant and modern working environment close to the city center
  • Refreshments at the workplace for free
Apply for the job

Accounts Receivable Specialist

Place of Work: Veveří 3163/111, Brno Žabovřesky
Employment Type: Full-time work
Desired Education: Secondary/University education
Language Skills: English

WHAT WILL BE YOUR RESPONSIBILITIES:

  • Provides quality scores on collector’s performance and system usage
  • Works closely with EMEA AR team in regards to enhancements or new reports/KPIs
  • Works closely with Team Leaders and Managers to enhance systems performance and processes within the department
  • Via reviews, knowledge, and discussions within the team is expected to come forward with suggestions to improve systems and/or processes
  • Works on internal audit documentation and regular testing + controls that will roll up to assist regular internal and external audit teams
  • Assists with mentoring staff and offering ad-hoc assistance
  • Will become the department’s super user
  • Provides backup to fellow AR Specialist as and when required
  • Deals with ad hoc tasks as and when required
  • Performs other duties as assigned by the Manager

WHAT IS IMPORTANT FOR US:

  • Secondary/University education (preferably in Economics)
  • A communicative level of English B2+
  • Working experience in accounting is an advantage
  • Excellent Analytical skills
  • MS Office, skilled in Excel
  • SAP, Oracle, or other ERP system knowledge is an advantage
  • Candidate should be: responsible, methodical, accurate, detail-oriented, and self-motivated

WHAT WE OFFER:

  • Motivating salary and annual bonuses
  • Equity grant (company shares)
  • Meal vouchers
  • Flexipass vouchers 700 CZK or Multisport Card for free
  • 5 weeks of holiday, sick days, volunteering day
  • Celebrate your birthday (day off)
  • Flexible working hours
  • Up to 50% of HO after the probation period
  • Contribution to language/professional courses 6000 CZK
  • ACCA courses
  • Contribution to pension and life insurance
  • Mobile service employee program
  • Pleasant and modern working environment close to the city center
  • Refreshments at the workplace for free
Apply for the job

Senior Accountant (Blackline)

Place of Work: Veveří 3163/111, Brno Žabovřesky
Employment Type: Full-time work
Desired Education: University education
Language Skills: English

WHAT WILL BE YOUR RESPONSIBILITIES:

  • Manage the Blackline tool, main contact for Blackline, IR Finance leadership, and local Blackline administrators
  • Blackline - monthly data loads for ERP’ other than Oracle & SAP (these are automated)
  • Blackline Reconciliation Reporting – Issue daily Status reports & monthly compliance reports
  • Daily maintenance – unassigned accounts
  • Manage Blackline tickets – assign to correct owners, take action to assign responsibilities
  • Upload of annual risk assessment settings
  • Support implementation of Blackline Journals module for SAP (Go-live Q1 2023)
    • Maintain journal module after go-live
  • Support implementation of Blackline tasks module (Go-live Q3 2023)
    • Maintain the Tasks module after go-live
  • Maintain SAP Chart of Accounts

WHAT IS IMPORTANT FOR US:

  • University degree
  • Experience with theoretical and practical aspects of project management and related tools and techniques is an advantage
  • Understanding of financial processes, transaction flows, and SSC structure
  • Working knowledge of Blackline & SAP
  • Analytical thinking and problem-solving skills; planning and organizing, decision-making
  • Candidate needs to be motivated, pro-active, self-driven, and self-reliant with the ability to work independently
  • Expected are good communication skills, teamwork, adaptability, stress tolerance, flexibility, willingness to travel
  • English advanced + other languages welcome
  • Advanced Excel knowledge

WHAT WE OFFER:

  • Motivating salary and annual bonuses
  • Equity grant (company shares)
  • Meal vouchers
  • Flexipass vouchers 700 CZK or Multisport Card for free
  • 5 weeks of holiday, sick days, volunteering day
  • Celebrate your birthday (day off)
  • Flexible working hours
  • Up to 50% of HO after probation period
  • Contribution to language/professional courses 6000 CZK
  • ACCA
  • Contribution to pension and life insurance
  • Mobile service employee program
  • Pleasant and modern working environment close to the city center
  • Refreshments at the workplace for free
Apply for the job

Configurator Specialist

Place of Work: Veveří 3163/111, Brno Žabovřesky
Employment Type: Full-time work
Desired Education: Secondary education / University
Language Skills: English

The Master Data Management Team is at the very heart of Ingersoll Rand’s operations. We are responsible for carefully managing IR’s Master Data, using an array of IT Applications. The Master Data that the team manages pertains to Ingersoll Rand’s Products, Prices, Customers, and Vendors.

We have created a dynamic, positive & collaborative team environment within MDM, in which all our team members can grow, learn, and succeed.

WHAT WILL BE YOUR RESPONSIBILITIES:

  • The primary purpose of the Configurator Specialist role will be the design and implementation of the Oracle configurator across the 11i and R12 platforms
  • Writing Configurator rules, along with the creation of a User Interface, that will allow for a successful and accurate BOM to be generated for our factories
  • Creating/Loading/Building the Configurator used across various Oracle Systems
  • Developing the User Interface (UI) allowing for ease in the selection of the desired compressor configuration (cooperation with other departments included)
  • Oracle Bill of Material: creating new items, maintaining existing items and existing BOMs as well as developing new BOMs for new configured models
  • New Product Development Support
  • Providing support with Testing and Product launch phases and resolution of Oracle configurator issues and more

WHAT IS IMPORTANT FOR US:

  • Advanced level of English language
  • Team Player – ready, willing and able to support immediate colleagues to ensure team service levels are maintained
  • Customer focused, with strong interpersonal & communication skills
  • Previous experience working with an ERP (Oracle & Windchill are a must have), coupled with a general understanding of operational processes within a large Organisation.
  • Proficient in MS Office applications, MS Excel in particular.
  • Process Oriented, responsible, accurate, having a good eye for detail
  • Ability to participate in, and take lead with Projects, often cross-functional
  • Must be able to work well in an often high pressure, fast-paced environment, with ability to work on multiple priorities at once.

WHAT WE OFFER:

  • Motivating salary and annual bonuses
  • Equity grant (company shares)
  • Meal vouchers
  • Flexipass vouchers 700 CZK or Multisport Card for free
  • 5 weeks of holiday, sick days, volunteering day
  • Celebrate your birthday (day off)
  • Flexible working hours
  • Up to 50% of HO after the probation period
  • Contribution to language/professional courses 6000 CZK
  • Contribution to pension and life insurance
  • Mobile service employee program
  • Pleasant and modern working environment close to the city center
  • Refreshments at the workplace for free
Apply for the job

Customer Experience - Operations Specialist with English

Place of Work: Veveří 3163/111, Brno Žabovřesky
Employment Type: Full-time work
Desired Education: Secondary education
Language Skills: English

WHAT WILL BE YOUR RESPONSIBILITIES:

  • Open order books: Resolving issues related to smooth progress of orders (order expediting, good availability etc.)
  • Claims: Investigating and resolving customer claims and disputes, issuing credit notes and manual debit notes
  • Billing: Billing invoices and issuing manual delivery notes
  • IC trade relationship support: Providing quotes and entering orders for intercompany customers, supporting open order book for intercompany customers 
  • Salesforce: Managing cases in Salesforce CRM system
  • Cooperation with other departments: Active cooperation with other customer experience and other teams
  • Supporting continuous improvement culture: Playing a critical part in continuous improvement of team culture and customer satisfaction

WHAT IS IMPORTANT FOR US:

  • Communicative level of English 
  • Analytical, solution oriented
  • Ability to create reports (Excel basics)
  • PC literacy (MS Office)
  • SAP/Salesforce/Oracle or other CRM system experience is an advantage

WHAT WE OFFER:

  • Motivating salary and annual bonuses
  • Equity grant (company shares)
  • Meal vouchers
  • Flexipass vouchers 700 CZK or Multisport Card for free
  • 5 weeks of holiday, sick days, volunteering day
  • Celebrate your birthday (day off)
  • Flexible working hours
  • Up to 50% of Home Office
  • Contribution to language/professional courses 6000 CZK
  • Contribution to pension and life insurance
  • Mobile service employee program
  • Pleasant and modern working environment close to the city center
  • Refreshment at the workplace for free
Apply for the job

Do you want to contact our HR department?

Your contact person will be:
Petra Buřvalová

Send e-mail

Where can you find us?

We are almost in the centre, with parking and public transport in the immediate vicinity of the building. You can find us at this address:

Veveří 3163/111 (616 00, Brno), right next to Sono Centrum. If you come by tram, get off at the Tábor stop.

Personal data information

By replying to this advertisement, you provide the controller with your personal data for the purposes and the duration of the selection procedure. In connection with processing your data, you have the respective right: (i) to access the data, (ii) to correct or complete inaccurate or false data, (iii) to delete the data if it is no longer needed for the purposes for which it has been collected or processed, or if it has been collected illegally, (iv) to limit the data processing in special cases, (v) to transfer the data, (vi) to object to the data processing which will therefore be terminated, unless there are serious legitimate grounds for processing which outweigh your interests, rights, and freedoms, especially if the reason is an enforcement of legal claims, and (vii) to contact The Office for Personal Data Protection.

Personal data processing consent for employer

I wish to increase my chances of future employment and therefore, I hereby agree that Gardner Denver CZ + SK, s.r.o., Business ID: 26699826, Czech Republic further processes my personal data, even beyond the selection procedure for said job position, for the purpose of keeping my records and sending me similar job offers. I grant my consent for 3 years. I may withdraw my consent at any time. Your data will be disclosed to authorised employees of the company(-ies) only to the extent necessary for the processing purposes.